Guest Booking Terms
Part B of the Spontigo Terms of Use | Effective: 2026-09-20
These Guest Booking Terms apply when you book or attempt to book a tour, activity, or other travel-related Product through the Spontigo Platform. They are in addition to the Core Platform Terms (Part A, at spontigo.com/terms.html), which are incorporated by reference. Capitalized terms not defined here have the meanings given in the Core Platform Terms.
In the event of conflict between these Guest Booking Terms and the Core Platform Terms with respect to a guest booking, these Guest Booking Terms control.
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Important: Spontigo is not the provider of any Product and has no obligation to deliver any Product itself. Spontigo operates a marketplace and acts as the authorized agent of third-party Suppliers (such as tour operators and activity providers) for the limited purpose of accepting bookings and processing payments. Your booking creates a contract between you and the Supplier for the Product. Spontigo is not a party to that contract and is not responsible for the delivery, quality, safety, or conduct of any Product. |
Spontigo operates a technology platform that lists Products supplied by third parties and facilitates booking and payment for those Products. To make Spontigo’s role clear and to help you make informed booking decisions, you acknowledge and agree that Spontigo does the following and only the following with respect to Products:
Spontigo has a direct agreement with many Suppliers and acts as their authorized agent. For other Products, Spontigo has no direct agreement with the Supplier. In those cases Spontigo acts as your agent: at your request it places the booking with the Supplier, or through the Supplier’s own booking system, on your behalf, and the Supplier’s own terms and policies apply to the booking in addition to these Guest Booking Terms. In every case the contract for the Product is between you and the Supplier, and everything in these Guest Booking Terms about Spontigo’s limited role applies equally.
You acknowledge and agree that Spontigo does not, and has no obligation to:
This Section is fundamental to the relationship between you and Spontigo. You agree that Spontigo is not responsible for any harm, injury, illness, loss, or damage arising from a Supplier’s acts, omissions, negligence, equipment, facilities, personnel, or operations, and your remedies for any such harm lie with the Supplier (and, where applicable, the Supplier’s insurer).
By making a booking through the Platform, you represent, warrant, and agree to each of the following:
If you book for any individual other than yourself, including a spouse, partner, family member, friend, employee, client, or minor child:
You represent that, before confirming your booking, you have reviewed the Product listing, including its description, inclusions and exclusions, eligibility requirements (such as age, height, weight, health, fitness, certification, or skill-level requirements), known risks, and any safety information made available, and that you have determined the Product is appropriate for you and each member of your party.
You represent that you and each member of your party are physically and medically fit to participate in the Product, are not aware of any medical condition (including pregnancy, cardiovascular condition, recent surgery, mobility limitation, allergy, or other condition) that could be aggravated by or compromise safe participation in the Product, and have not been advised by a medical professional against the type of activity involved. You agree to disclose to the Supplier in advance any condition that could affect your or your party’s safe participation.
You will not use the Platform to make speculative, fraudulent, or commercial-resale bookings.
Suppliers may impose additional eligibility requirements for specific Products. The requirements stated in the Product listing are not exhaustive, and a Supplier may decline participation if any participant does not meet the Supplier’s requirements at the time of the experience. Spontigo is not responsible for refunds or rebooking when a Supplier denies participation due to a guest’s failure to meet eligibility requirements or to make required disclosures.
Spontigo may, at its reasonable discretion, decline, suspend, or cancel any booking that Spontigo reasonably suspects is fraudulent, unauthorized, or otherwise non-compliant with this Agreement. Spontigo may also require additional information to verify your identity, payment method, or authority before confirming a booking. Bookings cancelled under this Section because of suspected fraud or unauthorized use are not entitled to refund beyond reversal of the original charge.
Prices for Products are quoted per person unless otherwise stated and are subject to change until a booking is confirmed. All prices are displayed in U.S. Dollars unless otherwise specified. The Supplier sets the underlying Product price; Spontigo establishes the retail price displayed on the Platform.
Each Product listing identifies what is and is not included. Unless expressly stated, prices do not include local taxes; entry, park, or facility fees; departure or transportation taxes; gratuities; passport or visa fees; insurance; personal items; or food and beverage. You are responsible for any costs not expressly included in the Product.
Your total booking amount may include the Product price, applicable taxes, platform fees, and payment processing charges. The total is shown at checkout before you confirm. By confirming, you authorize Spontigo (or its payment processor) to charge that total to the payment method you provide.
If your payment method is denominated in a currency other than U.S. Dollars, your bank or card issuer may apply currency conversion and foreign transaction fees. Those fees are charged by your bank, not by Spontigo, and may cause the amount actually charged to differ from the amount displayed at checkout. For questions about conversion rates and fees, contact your bank or card issuer.
Payments are processed through Stripe, Inc. or another payment processor designated by Spontigo. Spontigo or its processor acts as the limited payment collection agent for the Supplier. The payee on your statement may appear as Spontigo, the Supplier, the Lodging Partner, or a name reflecting the payment processor.
Payment in full is due at the time of booking. Acceptable payment methods are credit card, debit card, and any other method Spontigo expressly authorizes. If your payment is not successfully processed, your booking will not be confirmed.
Spontigo stores your payment information solely to process payment for your booking and any authorized modifications, in accordance with the Spontigo Privacy Policy.
Unless the Product listing specifies a different cancellation policy, you may cancel a booking for a full refund up to seventy-two (72) hours before the scheduled start time of the experience. Cancellations within 72 hours of the scheduled start time are non-refundable.
Some Products have stricter, non-refundable, or otherwise different cancellation policies set by the Supplier. The cancellation policy that applies to your booking is the one displayed in the Product listing at the time of booking. By confirming a booking, you accept that policy.
All cancellations must be processed through the Platform. Cancellations communicated directly to a Supplier or to a Lodging Partner are not effective and will not be honored. The cancellation deadline is calculated based on the scheduled start time stated in your booking confirmation, in the local time zone of the experience.
Requests to modify a booking (for example, date or time changes, pickup location, group size) must be submitted through the Platform. Modifications are subject to availability and to the Supplier’s approval. The Supplier may charge a fee to process a change request, payable by you in advance.
A change request is effective only when Spontigo confirms acceptance. Submitting a change request does not extend or pause any cancellation deadline. If a Supplier declines a change request, your booking remains subject to the original cancellation policy. It is your responsibility to cancel within the applicable refund window if you no longer wish to proceed with the original booking.
You are responsible for arriving at the meeting location at the time stated in your booking confirmation. Suppliers may communicate detailed meeting instructions through the Platform; you are responsible for reviewing those instructions in advance. Failure to arrive on time may result in your booking being treated as a no-show, with no refund or rescheduling owed by the Supplier or by Spontigo.
Where a refund is due, it will be issued to the original payment method. Refunds are typically processed within seven to ten business days but may take longer depending on your bank or card issuer. Promotional credits, discount codes, and similar items are non-refundable and may not be reissued once used.
If you cancel or modify your stay with a Lodging Partner, that cancellation does not automatically cancel any experience bookings made through the Platform. Each booking is a separate contract with the applicable Supplier and remains subject to its own cancellation policy. To cancel an experience booking, you must follow the process in Section 5.2 of these Guest Booking Terms.
Promotion codes and discounts are subject to the terms stated at the time of issuance and may not be combined with other offers unless expressly permitted. Modifying a booking made with a promotion code may invalidate the discount, in which case the difference becomes due. No refunds are issued once an experience has begun or been used, regardless of any promotion or discount applied.
Suppliers may, from time to time, modify Products after they are booked, including changes to dates, times, pricing, inclusions, age or fitness requirements, group composition, or other features. Spontigo, acting as the Supplier’s authorized agent, may cancel, modify, or substitute a booked Product on the Supplier’s behalf when reasonably necessary.
Spontigo may also, at its reasonable discretion, withdraw or cancel a booking when Spontigo determines that doing so is necessary or appropriate to protect the interests of guests, Suppliers, Lodging Partners, or Spontigo itself. This may override the cancellation policy stated in the Product listing. Where Spontigo cancels a booking under this Section, Spontigo will refund all or part of amounts charged in its reasonable discretion. Neither Spontigo nor the Supplier is liable for indirect or consequential losses (such as travel arrangements, accommodation, or lost wages) arising from such cancellations.
For the avoidance of doubt, Spontigo has no obligation to deliver, perform, or substitute any Product itself. Spontigo’s sole obligation in the event of a Supplier failure is to facilitate communications with the Supplier and, where appropriate, to refund amounts paid to the extent provided in this Agreement.
Your booking is associated with a unique itinerary link (sometimes called a “magic link”) delivered to you by email or text message, and may also be associated with a Spontigo account if you create one or if Spontigo offers account-based access in the future. Anyone with access to your magic link or your account credentials can view your itinerary and may be able to make changes or take actions associated with your booking.
You are responsible for keeping your magic link and any account credentials confidential and for all activity that occurs through them. If you believe your magic link or account has been accessed by an unauthorized person, notify Spontigo at support@spontigo.com promptly. Spontigo is not responsible for unauthorized actions that occur before you notify Spontigo and Spontigo has had a reasonable opportunity to act.
By making a booking, you consent to receive transactional communications from Spontigo and the Lodging Partner (if applicable) related to your booking, including booking confirmations, itinerary details, meeting instructions, changes, cancellations, and post-experience follow-ups. These communications may be delivered by email or text message to the contact information you provide. Standard message and data rates may apply to text messages.
Text messages. Message frequency varies with your booking and stay. Message and data rates may apply. Reply STOP to any text message to opt out and HELP for help. Your consent to receive marketing text messages is not a condition of any purchase. Carriers are not liable for delayed or undelivered messages.
Automated and AI-assisted messages. Some messages, recommendations, and replies you receive through the Platform are written or assisted by automated systems, including artificial intelligence, and may contain mistakes. Your booking confirmation controls. Check it for dates, times, meeting locations, prices, and eligibility requirements, and contact support@spontigo.com if anything you were told conflicts with it.
Marketing communications are governed by the Spontigo Privacy Policy and applicable consent settings. You may opt out of marketing communications at any time using the unsubscribe link in any marketing email or by replying STOP to any marketing text message. Opting out of marketing does not stop transactional communications related to active bookings.
Many Products available through the Platform involve activities with inherent risks, including risks of personal injury, illness, disability, emotional distress, property damage, or death. These activities may include, without limitation, hiking, climbing, watersports, off-road vehicle use, equestrian activities, snow sports, aerial activities, water-based transportation, and other outdoor or adventure experiences. Even non-adventure Products carry risks (such as transportation risks, food allergies, or third-party conduct) that are inherent to the activity.
BY BOOKING AND PARTICIPATING IN A PRODUCT, YOU KNOWINGLY AND VOLUNTARILY ASSUME ALL RISKS ASSOCIATED WITH THE PRODUCT, WHETHER FORESEEABLE OR UNFORESEEABLE, INCLUDING ANY RISK OF NEGLIGENT ACT OR OMISSION BY A SUPPLIER OR THIRD PARTY, AND ACKNOWLEDGE THAT SPONTIGO IS NOT THE PROVIDER OF THE PRODUCT, DOES NOT INSPECT OR CONTROL THE EQUIPMENT, FACILITIES, PERSONNEL, OR OPERATIONS OF SUPPLIERS, AND IS NOT RESPONSIBLE FOR YOUR SAFETY DURING THE PRODUCT.
Conditions beyond the reasonable control of Spontigo or the Supplier, including weather, surf, snow, water, or wildlife conditions; terrain or trail conditions; traffic, road, or transportation conditions; mechanical or equipment issues; illness or injury affecting personnel; and acts or omissions of other guests or third parties, are inherent risks of the Product and not the basis for a claim against Spontigo. Suppliers may modify, delay, shorten, reroute, or cancel a Product based on such conditions, and any refund in those cases is governed by the Product’s cancellation policy and Section 7 of these Guest Booking Terms.
Suppliers may require you and each member of your party to sign waivers, releases, assumption-of-risk forms, medical disclosures, or other documents at or before the experience. Those documents are between you and the Supplier; Spontigo is not a party to them. If a participant declines to sign a Supplier-required document, the Supplier may refuse to provide the Product to that participant, and no refund is owed by the Supplier or by Spontigo.
Spontigo strongly recommends that you obtain travel insurance and personal accident insurance with coverage appropriate to the Products you book. Spontigo does not provide insurance coverage for guests or for participation in any Product, and the price you pay for a Product does not include any insurance unless explicitly stated in the Product listing.
In addition to the disclaimers in the Core Platform Terms, you acknowledge that Spontigo does not control, supervise, or guarantee the conduct of any Supplier or Lodging Partner, and is not responsible for any injury, illness, loss, theft, or damage you or anyone in your party suffers in connection with a Product or stay.
TO THE FULLEST EXTENT PERMITTED BY LAW, YOU, ON BEHALF OF YOURSELF AND EACH MEMBER OF YOUR PARTY (INCLUDING ANY MINORS FOR WHOM YOU HAVE AUTHORITY TO ACT), RELEASE, WAIVE, AND DISCHARGE SPONTIGO AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUBCONTRACTORS, AND CONTRACTORS FROM ANY AND ALL CLAIMS, DEMANDS, ACTIONS, AND CAUSES OF ACTION, WHETHER KNOWN OR UNKNOWN, ARISING OUT OF OR RELATING TO THE CONDUCT, ACTS, OMISSIONS, NEGLIGENCE, OR DELIVERY OF ANY PRODUCT BY A SUPPLIER OR LODGING PARTNER, OR FROM ANY INHERENT RISK OF A PRODUCT. YOUR REMEDIES FOR ISSUES WITH A PRODUCT LIE WITH THE SUPPLIER, EXCEPT WHERE OTHERWISE REQUIRED BY APPLICABLE LAW.
You acknowledge that this release is intended to be as broad and inclusive as permitted by applicable law, and that if any portion is held invalid or unenforceable, the remainder will continue in full force.
Suppliers may photograph or record audio and video of guests during the delivery of a Product, including for safety, marketing, or operational purposes. By participating in a Product, you acknowledge that recording or photography may occur and that you may appear in such recordings. Use of any such recordings is governed by the Supplier’s policies. If you object to being recorded or photographed, you should raise that with the Supplier before participating.
If you submit a review, rating, comment, photo, or other content about a Product or experience, you grant Spontigo a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, sublicensable license to use, reproduce, modify, display, and distribute that content in connection with the Platform and Spontigo’s marketing. You represent that any content you submit is your own, is accurate, and does not violate the rights of any third party. Spontigo may remove content that violates this Agreement or that Spontigo otherwise determines, in its reasonable discretion, is inappropriate for the Platform.
If you believe a charge is incorrect or you wish to dispute a booking, you agree to contact Spontigo at support@spontigo.com first and to allow Spontigo a reasonable opportunity to address the issue before initiating a chargeback or payment dispute with your bank or card issuer. Initiating a chargeback for a charge that is consistent with this Agreement and the cancellation policy in effect for your booking constitutes a breach of this Agreement. Spontigo may, in such cases, dispute the chargeback, suspend or terminate your access to the Platform, recover the disputed amount and reasonable costs of recovery, and decline future bookings from you.
Disputes between you and Spontigo are governed by the dispute resolution provisions of the Core Platform Terms, including governing law, exclusive venue in Salt Lake County, Utah, the class action waiver, and the jury trial waiver.
Notwithstanding the venue provision in the Core Platform Terms, either Party may bring a qualifying claim in small claims court in the Party’s county of residence, provided the claim is brought on an individual basis and remains in small claims court.
Disputes about the delivery, quality, or conduct of a Product are between you and the Supplier and must be raised first with the Supplier. Spontigo will reasonably assist in facilitating communication, but is not a party to those disputes and is not obligated to resolve them or issue refunds outside the cancellation policies stated in the Product listing and these Guest Booking Terms.
ANY CLAIM OR CAUSE OF ACTION YOU MAY HAVE AGAINST SPONTIGO ARISING OUT OF OR RELATING TO THIS AGREEMENT, A BOOKING, OR YOUR USE OF THE PLATFORM MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CLAIM OR CAUSE OF ACTION ACCRUES, OR IT IS PERMANENTLY BARRED, EXCEPT WHERE A LONGER PERIOD IS REQUIRED BY APPLICABLE LAW.
If the class action waiver in the Core Platform Terms is held unenforceable in any proceeding, the remainder of the dispute resolution provisions, including the jury trial waiver and venue provisions, will remain in full force. The class action waiver is a material part of this Agreement, and the Parties agree that no class, collective, or representative action may proceed regardless of any other provision. Likewise, if any portion of the assumption of risk in Section 10.2 or the release in Section 11 is held invalid or unenforceable, the remainder of those provisions will continue in full force.
Spontigo may update these Guest Booking Terms from time to time as described in Section 12.12 of the Core Platform Terms. The terms in effect at the time you make a booking govern that booking.